Client Responsibilities — What We Need From You

Honest Information

The quality of our legal advice depends entirely on the accuracy of what you tell us. If you tell us your employer is legitimate but they are not, our assessment will be wrong. If you tell us your passport expires in 18 months but it expires in 4, our document checklist will be wrong. If you omit a previous visa refusal from Russia or Poland because you think it will hurt your case, we may advise on a route that is in fact unavailable to you.

Tell us the truth, even if it is not what you want to hear. Material facts you might be tempted to omit include:

• Previous visa refusals from Ukraine or any other country
• Previous deportations or removal orders from any country
• Previous overstays in any country, including brief ones
• Actual educational qualifications — not inflated versions
• The actual nature of your relationship with your proposed employer
• Any prior use of documents that may have been fraudulent

A work permit application that reaches a Ukrainian government authority with a misrepresentation is not just a rejected application — it may be flagged as fraud, creating an entry ban and a permanent record that affects all future applications to Ukraine and potentially other countries.

Document Accuracy

The documents you submit to us for review must be the actual documents. Do not submit altered, edited, or fabricated documents for review — we will identify them and terminate the engagement. This is not a remote risk: we review documents from applicants who have already been through the broker market, where document alteration is documented as a fraud pattern. We are accustomed to checking.

We will not use documents we believe to be fabricated in any application process, and we are obliged under Ukrainian law to advise you of the legal consequences of submitting false documents to government authorities. Starting the engagement with accurate documents is the only way to proceed.

BMET Compliance

It is your responsibility to obtain BMET clearance at the correct time in the process. We can advise on the process, the timing, and what the clearance requires — but we cannot obtain it for you, and we cannot compress the Bangladesh government's processing timeline. BMET clearance must be obtained before departure from Bangladesh. Departing without it creates legal exposure on the Bangladeshi side that is separate from and in addition to any Ukrainian immigration issues.

Employer Due Diligence Inputs

We verify employers as part of our process. But we can only verify the employer you tell us about. You must provide us with accurate employer information — the correct legal company name, the correct EDRPOU number, the correct director name. If you give us an EDRPOU that belongs to a different company, we will verify the wrong company and your assessment will be based on incorrect information.

If your employer gave you a contract on company letterhead that does not match the company you believed you were dealing with, that is a red flag worth raising with us directly — not something to resolve by passing us the letterhead name rather than the registered name.

Timeline and Deadline Management

You are responsible for monitoring your own visa, temporary residence permit, and work permit validity dates. We can advise on timing and flag upcoming deadlines during an active engagement — but we cannot track your deadlines on your behalf on an ongoing basis unless you have engaged us for a specific retainer or monitoring service.

Government processing windows are fixed. If we ask you for a document or clarification during the submission process and the response takes two weeks, it may cause us to miss an administrative window or require a restart of the process. We commit to responding to client queries within one working day during active engagements. We ask clients to respond to requests from us within 48 hours.

Conflict Context and Personal Safety

You are responsible for assessing the personal safety implications of travelling to and working in Ukraine. We provide legal clarity — we can tell you what your legal status will be, what the permit covers, and what your rights are. We cannot assess personal risk tolerance on your behalf. The security situation in Ukraine varies significantly by region and changes over time. That assessment belongs to you and your family.

Genuine Employer Relationship

If you are pursuing a work permit, you must have a genuine employer relationship. We cannot prepare an employment contract between you and a company that has not offered you a position, that you have not communicated with directly, or that does not intend to employ you. The employer must be prepared to:

• Engage directly with Kyiv Pathway to review and sign the employment contract
• Advertise the position on the State Employment Service portal as required by Ukrainian law
• Attend the submission at the regional State Employment Service office, or authorise a Ukrainian-based representative to do so
• Accept the permit on its issuance and follow through on the employment relationship

An employer unwilling to follow the statutory process is a red flag that should cause you to reconsider the employment arrangement itself — regardless of how legitimate the company appears in other respects.